Omnichannel communications · chatbots · sales automation

All messengers —
one interface

We deploy an omnichannel platform that unites WhatsApp, Telegram, Instagram and other channels in a single window. Chatbots, automation and CRM — turnkey.

💬 WhatsApp ✈️ Telegram 📷 Instagram 👥 Facebook 🎵 Viber 🌐 Website widget
80%of clients prefer messaging over calls
7M+messages processed monthly
×3faster operator response
24/7the bot works without days off
How it works

From the first message to a closed deal

📩

The client writes

To any convenient messenger — WhatsApp, Telegram, Instagram or the website.

🤖

The bot replies

Instantly greets, qualifies the request and collects the needed data.

👤

An operator takes over

Complex questions go to a manager — the whole chat history is already in front of them.

The deal is closed

Data goes into the CRM, the client receives an automatic follow-up message.

Platform features

Everything you need to communicate with clients

📬

Unified Inbox

All messages from WhatsApp, Telegram, Instagram and Facebook — in one window. Operators don't switch tabs and don't lose conversations.

🤖

Chatbot builder

We create scenarios without programming: greeting, FAQ, lead qualification, contact collection, handover to an operator. The bot works 24/7.

🔁

Automated sequences

A series of messages that leads the client to a purchase on its own: warm-up, reminders, follow-ups, reactivation of silent leads.

📊

Analytics & reports

Number of conversations, response time, bot conversion, operator load — all in clear dashboards.

🔗

CRM integration

We connect AmoCRM, Bitrix24, 1C and other systems. A conversation from a messenger automatically creates a deal and a client card.

🌐

Website widget

A feedback button on your website — the visitor picks a convenient messenger and goes straight to an operator or bot.

📣

Broadcasts & notifications

We send personalized messages to your client base: promotions, appointment reminders, order statuses — on WhatsApp and Telegram.

🧠

AI assistant

We connect a language model to the bot — it answers non-standard questions, chats freely and hands the operator only what it can't solve itself.

Implementation examples

Who the omnichannel platform suits

Retail

Online store

The bot takes orders, clarifies delivery details, sends status — operators only handle non-standard cases.

Services

Service booking

The client writes on WhatsApp — the bot shows available times, books and sends a reminder an hour before the visit.

B2B

Inbound request handling

Lead qualification right in the chat: field, budget, timeline. A hot lead goes straight to a manager, a cold one — into the nurturing funnel.

Support

Client tech support

A knowledge base in the bot answers common questions 24/7. Non-standard inquiries — to an operator with the full chat history.

Education

Online courses & webinars

Automatic registration, reminders, delivery of materials and homework — without manual work by the organizer.

HR

Recruitment

The bot collects resumes, asks screening questions and passes HR only candidates who passed the initial selection.

Why IPCS

Turnkey deployment — not just access to a platform

01

Tailored to your business

Not a template bot — we develop scenarios for your funnel, product and style of communicating with clients.

02

Integration with your IT system

We connect to 1C, CRM, your client database — data is synchronized automatically.

03

Team training

We show operators how to work in the unified inbox, read analytics and manage the bot.

04

Support after launch

We adjust scenarios, add new channels and help develop the automation.

05

Fast start

A basic chatbot and unified inbox — we launch within 5–7 business days of approval.

06

Single contractor

No need to separately hire a bot developer and an IT company — we cover it all ourselves.

Ready to connect an omnichannel platform?

Leave a request — we'll discuss your goals, show a demo and propose a solution tailored to your business. The consultation is free.

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